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        Bacha Coffee

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        • ONLINE PURCHASES
        • HOW TO SHOP
        • PAYMENT
        • SHIPMENT & DELIVERY
        • EXCHANGES & RETURNS
        • OUR COFFEE ROOMS & BOUTIQUES
        • OUR COFFEES
        • OUR ACCESSORIES
        • PRODUCT CARE

        ONLINE PURCHASES

        Do I need to set up an account to place an order?

        Yes, you will need to register an account with us in order to:

        • Track your orders and review past purchases;
        • Request a return or exchange directly from your account;
        • Add products you love to your Wish List;
        • Save your favourite shipping addresses so you can shop even quicker next time.
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        Is my personal information kept private?

        Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.
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        I've forgotten my password, what should I do?

        To re-set your password, follow the "Forgotten Password' instructions on the "Sign In" page. Please note, for security reasons we are unable to send your old password via email.
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        What payment methods does Bacha Coffee accept and is it safe to use my credit card online?

        We accept Visa, MasterCard and American Express You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Braintree.

        If you would prefer to place an order by telephone, you can call our Coffee Masters at +65 6737 7788 between 9am and 6pm Singapore Standard Time (GMT+8), Monday through Friday, excluding public holidays.

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        What destinations does Bacha Coffee ship to?

        Bacha Coffee delivers to over 50 locations worldwide, as listed below:

        Africa: Egypt and South Africa.

        Asia: Brunei, Hong Kong, Japan, Malaysia, Maldives, Singapore, South Korea and Taiwan

        Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

        Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates

        North America: Canada, Cayman Islands and United States

        Oceania: Australia and New Zealand

        South America: Argentina, Bolivia, Peru and Uruguay

        To place an order outside of Singapore, please visit our Shipping Destination page to select the applicable site or our International (USD) site.
        Was this answer useful?
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        What are the differences between Single Origin, Fine Blended and Fine Flavoured Coffees?

        Bacha Coffee offers a collection of more than two hundred 100% Arabica coffees. This collection is composed of Single Origin, Fine Blended and Fine Flavoured coffees.

        Single Origin coffees are sourced from one single producer or region in one country. Their flavours often depict characteristics of the area where the beans are grown and Bacha Coffee currently source our beans from 35 producing countries, bringing you the most exotic tastes from around the world!

        Our Fine Blended coffees are composed of two or more single origin coffees. To create the perfect cup, our roasters choose different beans that complement and enhance each other.  By blending single origin coffee, we can create unique and signature coffees with specific characteristics, something that is not possible with a single origin coffee alone.

        Our Fine Flavoured coffees use 100% Arabica beans flavoured with oils and extracts to create new savours such as Chocolate, Caramel and Vanilla, amongst many other tantalizing flavours.

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        Do you ship to PO Boxes or Freight Forwarding addresses?

        Please note that we are unable to deliver to Post Office boxes and we do not deliver to forwarding addresses.
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        How long does delivery take, and how much will it cost?

        For information on delivery and shipping charges to your destination, view our Delivery section.
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        Is my package insured and do I need to sign for my order?

        All DHL shipments are covered with basic insurance whilst in transit from Bacha Coffee to your shipping address. Orders of $500 or more are insured for the value of the shipment against theft and accidental damage.

        Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all DHL shipments and are unable to authorise for packages to be delivered without a signature.

        All Ninja Van shipments are contactless by default. To opt for non-contactless delivery, please contact NinjaChat upon receiving your tracking number.
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        How much duties and taxes will I have to pay?

        The prices listed on our Singapore site are inclusive of GST so no additional charges will be applied to your order.
         
        All international orders will be shipped on a DDU (Delivery Duty Unpaid) basis, to place your order please visit our International (USD) site.
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        Does Bacha Coffee ship to multiple addresses?

        We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
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        Can I change or cancel my order after confirmation?

        Once you have placed an order, you may only cancel a portion of the order or the entire order as long as the order has not been dispatched. You may not add additional items to your order and we cannot combine orders. You will be required to place an additional order for any additional items you wish to purchase.

        Please contact CustomerCare@bachacoffee.com to request a change to or cancellation of your order. You will be informed of the eligibility of the request as soon as possible after we receive your request.

        We cannot cancel an order which has already been shipped.

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        Do you have any running promotions?

        We do! Currently you can take advantage of the following promotions:

        • Receive a Bacha Reusable Tote Bag with every $100 spent. Limit of 5 Tote Bags per order applies. Bag will automatically be added to your order.

        • Free shipping with DHL Express or Ninja Van with minimum purchase of $30. 
        All promotions are subject to change without notice.
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        May I request paper bags with my order?

        Please be aware that paper bags are not available for orders made online as they are exclusive to in-store purchases only. 
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        Do you ship outside of Singapore?

        We are delighted to share that we ship to over 50 countries worldwide! To place an order overseas, please visit our Shipping Destination page to select the applicable site or our International (USD) site.
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        HOW TO SHOP

        How do I find what I'm looking for?

        Navigate our Coffee Beans and Coffee Accessories & Gifts sections to begin your coffee journey and to find what you are looking for. You can also shop by browsing our Coffee Stories or by using the Search or Coffee Finder function to narrow down your search.

        Once you have found an item you wish to purchase, select the quantity (as well as the grind and packaging, for loose coffee beans), then click on the Add to Shopping Bag button underneath each item.

        Review the items in your shopping bag by clicking the Shopping Bag link at the top of the page. You can use the Remove from Bag link to delete items from your shopping bag.

        Click on Proceed to Purchase to complete your order.

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        Do you offer gift wrap?

        When placing your order, check the gift wrap check box on the Checkout page to get your items gift wrapped and include an optional gift message.

        Your gift purchase will arrive in signature orange, gold and black gift wrap tied with a Bacha Coffee ribbon and will include a gift card if you have provided a message. Our gift messages are limited to one card per order only.

        Gift wrap option is not available for loose beans packaging and other select products. 

        If you have placed your order you may email us at CustomerCare@bachacoffee.com to request gift wrapping, though please note we cannot guarantee that we will be able to do this in time.

        During sales and promotional periods, all purchases will be shipped in basic packaging. Gift wrap will be limited to our Coffee Bag Gift Boxes only. 

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        What can I do in my account?

        When you register with us, you will enjoy the following benefits:

        • Track your orders and review past purchases.
        • Request an exchange or return directly from your account.
        • Add pieces you love or missed out on to your Favourites list.
        • Save multiple shipping addresses so you can shop even quicker in future.
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        PAYMENT

        How to make payment?

        We accept Visa, MasterCard and American Express. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Braintree.

        All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

        If you would prefer to place an order by telephone, you can call our Coffee Masters at +65 6737 7788 between 9am and 6pm Singapore Standard Time (GMT+8), Monday through Friday, excluding public holidays.

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        Will I receive an invoice with my order?

        Your invoice will not be included in the delivery parcel as to not distract from the experience should you be sending a gift. Please take note that the invoice can be found in your Order Confirmation Email. If you have any issues downloading the attachment please contact CustomerCare@bachacoffee.com.
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        How many currencies do you offer?

        We currently offer the choice of 13 currencies (USD, SGD, JPY, EUR, KWD, HKD, MYR, TWD, SAR, KRW, AUD, GBP, AED). This will be dependent on your shipping destination, which you may select via our Shipping Destination page.
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        SHIPMENT & DELIVERY

        What destinations does Bacha Coffee ship to?

        Bacha Coffee delivers to over 50 locations worldwide, as listed below:

        Africa: Egypt and South Africa.

        Asia: Brunei, Hong Kong, Japan, Malaysia, Maldives, Singapore, South Korea and Taiwan.

        Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

        Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates

        North America: Canada, Cayman Islands and United States

        Oceania: Australia and New Zealand

        South America: Argentina, Bolivia, Peru and Uruguay

        To place an order outside of Singapore, please visit our Shipping Destination page to select the applicable site or our International (USD) site.
        Was this answer useful?
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        Do you ship to PO Boxes or Freight Forwarding addresses?

        Please note that we are unable to deliver to Post Office boxes and we do not deliver to forwarding addresses.
        Was this answer useful?
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        Is my package insured and do I need to sign for my order?

        All DHL shipments are covered with basic insurance whilst in transit from Bacha Coffee to your shipping address. Orders of $500 or more are insured for the value of the shipment against theft and accidental damage.

        Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all DHL shipments and are unable to authorise for packages to be delivered without a signature.

        All Ninja Van shipments are contactless by default. To opt for non-contactless delivery, please contact NinjaChat upon receiving your tracking number.
        Was this answer useful?
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        How much duties and taxes will I have to pay?

        The prices listed on our Singapore site are inclusive of GST so no additional charges will be applied to your order.
         
        All international orders will be shipped on a DDU (Delivery Duty Unpaid) basis so taxes and duties fees may apply, to place your order please visit our International (USD) site.
        Was this answer useful?
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        Does Bacha Coffee ship to multiple addresses?

        We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
        Was this answer useful?
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        What are the delivery times and costs?

        The standard delivery time is between 3 to 7 business days depending on the shipment method and subject to conditions. Estimated delivery times are to be used only as a guide commencing from the date of dispatch.
         
        We limit shipping to only destinations in the country/region you selected when you enter this website. If you change your country/region selection while shopping, the contents of your shopping bag will not carry forward to the new selected country. You will need to re-select the items you wish to purchase for shipment to the new country selected. Please note that not all products are available for shipment to all countries. As such, the selection of products available for online shopping may differ depending on the country selection.
         
        We offer free shipping for all Singapore deliveries through Ninja Van.
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        How can I track my order?

        Once your order has been dispatched, you will receive a tracking number and a link to the Ninja Van website where you can monitor its status.
         
        You can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
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        Do you ship outside of Singapore?

        We are delighted to share that we ship to over 40 countries worldwide! To place an order overseas, please visit our Shipping Destination page to select the applicable site or our International (USD) site.
        Was this answer useful?
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        EXCHANGES & RETURNS

        How do I return or exchange an item?

        Bacha Coffee will only accept returns or exchanges of unopened packed coffee and coffee accessories in their original condition and packaging, within 30 days after receipt of the order.
         
        Returns that are used, damaged, soiled or where the packaging has been torn will not be accepted and may be returned to the Customer, at the Customer’s expense.
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        Will I be refunded the full value of my order?

        Bacha Coffee will refund the original purchase price (including GST) of the item. Reimbursement will be made within a maximum of 30 days upon receipt of the returned merchandise. The return postage will be at your charge.
         
        For more information on refund, return or repair, please contact Customer Care at CustomerCare@bachacoffee.com or call us from Monday through Friday, 9am to 6pm GMT+8 excluding Singapore Public Holidays: Singapore: +65 6737 7788.
         
        Bacha Coffee reserves the right to interpret and amend these terms and conditions without prior notice.
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        OUR COFFEE ROOMS & BOUTIQUES

        Where can I find a Bacha Coffee Room or Boutique?

        Visit Our Locations page to view our Coffee Rooms & Boutiques around the world, in addition to our opening hours and menus. Make sure to check our opening hours regularly as we update these listings from time to time.
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        How do I make a reservation ?

        Please call our Coffee Rooms to enquire on reservations. Visit our Locations page for more details.

        Kindly note that reservations made through any other platform are not authorised or guaranteed. 
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        Do you have a delivery menu?

        We only offer dine-in for our prepared coffees and hot items, however we do offer takeaway for our gourmet items such as our sweet and savoury croissants and pastries.
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        Do your Coffee Rooms have Halal certification?

        Although our coffee rooms are not Halal-certified, our menus do not contain any pork or lard.
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        Do you serve only coffee?

        No, we also offer fresh juices, hot chocolate, mocktails, cocktails and wine. Depending on the location, we also offer a full all day dining menu.
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        OUR COFFEES

        Can I choose how I want my coffee beans to be ground?

        We sell our beans whole but also offer 7 types of grind depending on how you prepare coffee at home: Turkish, Espresso, Metal Filter, Paper Filter, Cotton Filter, French Press and Percolator. Simply indicate your preference when ordering your favourite loose coffee beans before check out.
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        Are there certain varieties of coffee which are recommended for certain manners of preparing coffee?

        All of our coffees can be prepared using your preferred manner or machine. What is essential is that the coffee be ground to the right grind to ensure that it produces a cup which best represents the flavours and characteristics of that particular variety of coffee.
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        How do I make a cup of Bacha Coffee?

        At our Bacha Coffee Rooms, coffee is prepared in a unique, traditional method using a cotton filter. This method allows the coffee oils to seep through the filter into the cup to extract the full, rich flavour of the coffee.

        To recreate this experience at home, place 12 grams / cup of coffee (ground to the "Cotton Filter" grind) in a cotton filter which has been rinsed with hot water. Slowly pour water heated to 95°C (simmering) over the coffee. Repeat twice at intervals over the course of 2-3 minutes. Remove filter and enjoy your coffee black or with a dash of cream or steamed milk.

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        Do you sell decaffeinated coffees?

        Yes we do!

        We offer over 15 different 100% Arabica decaffeinated coffees which are processed using a natural CO₂ extraction method. Explore our collection here. 

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        What is your decaffeination process?

        Bacha Coffee is proud to use the finest natural CO₂ extraction method to produce our collection of 100% Arabica decaffeinated coffees.

        The green coffee beans are steamed then added to a high-pressure vessel where a mixture of water and carbon dioxide are circulated. The caffeine dissolves into the carbon dioxide while the compounds contributing to the flavour of the brewed coffee are insoluble and remain intact in the bean.

        This process, which does not involve the use of any chemical additives, is considered to be the most effective at keeping the unique characteristics of each coffee intact.

        Read more about decaffeination processes in our Coffee Stories. 

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        How should I store my coffee beans ?

        Store your coffee beans in the original resealable sachet in a cool, dry area, avoid direct light and heat. An airtight canister will help to preserve the flavours and aromas. View our canister collection in our Packed Coffees and Accessories.
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        What is the difference between Single Origin, Fine Blended and Fine Flavoured Coffees?

        Bacha Coffee offers a collection of more than two hundred 100% Arabica coffees. This collection is composed of Single Origin, Fine Blended and Fine Flavoured coffees.

        Single Origin coffees are sourced from one single producer in one specific region and country. These coffees have specific flavour characteristics unique to of the area where the beans are grown. Bacha Coffee currently sources beans from 35 producing countries, bringing you the most exotic and exceptional taste profiles from around the world!

        Our Fine Blended coffees are composed of two or more single origin coffees. To create the perfect cup, our roasters choose different beans that complement and enhance each other. By blending single origin coffee, we can create unique and signature coffees with specific characteristics, something that is not possible with a single origin coffee alone.

        Our Fine Flavoured coffees use 100% Arabica beans flavoured with oils and extracts to create new savours such as Chocolate, Caramel and Vanilla, amongst many other tantalizing flavours.

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        OUR ACCESSORIES

        Where are your accessories made?

        Bacha Coffee conceives, designs and sources exceptional accessories and coffee sets from around the world from master craftsmen as well as from celebrated manufacturers. Each piece has been conceived to bring out the best in your coffee experience.
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        PRODUCT CARE

        How to care for sterling silver accessories?

        After every use, wash immediately in warm soapy water with a sponge. Use a mild, phosphate-free detergent, avoid any detergent containing lemon or vinegar. Rinse in hot water and dry thoroughly with a soft cloth. Do not air dry. Store in dry conditions. Do not wear rubber gloves during wash or polishing silver as gloves emit sulphur. Polish on a regular basis to maintain a shiny appearance.
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        How to care for bone china accessories?

        Hand wash with a soft sponge. Do not use any scaling agents or other chemicals, abrasives and/or cleaners to wash. Do not put in a dishwasher or microwave.
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        How to care for candles?

        When lighting the candle for the first time, burn until liquid wax covers the entire surface. Always trim wick to 5mm before lighting it and burn in a draught-free area. Store in a cool, dark and dry place after use.
         
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        How to care for ceramic accessories?

        Clean with hot water and a soft brush or in the dishwasher. Do not use any abrasives and/or polish.
         
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        How to care for stainless steel accessories?

        Clean with a soft cloth. Do not put in a dishwasher or microwave.
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        How to care for wood accessories?

        Hand wash only. Not suitable for use in a microwave.
         
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        How to care for gold PVD coated metal accessories?

        Polish with a soft cloth. Do not use any scaling agents or other chemicals, abrasives and/or cleaners to wash. Dishwasher safe.
         
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        How to care for porcelain accessories?

        Rinse by hand immediately after use with a soft sponge. Do not use any scaling agents or other chemicals, abrasives and/or cleaners to wash. Do not put in a dishwasher or microwave.
         
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        How to care for precious metal accessories?

        Use a soft cloth for cleaning. Wash using water and neutral soap only. Do not use harsh chemicals. Do not put in a dishwasher or microwave.
         
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        If you don't see your question here or if you require more information, please contact our Customer Service team

        If you don't see your question here or if you require more information, please Contact us

        BY PHONE

        For all online order-related enquiries, please call us at +65 6737 7788

        For all other enquiries, please contact us at +65 6733 7997

        Monday to Friday: 9am - 6pm (Excluding Public Holidays)

        Note: Operating hours may be affected on Eves of Public Holidays.

        BY MAIL

        Bacha Coffee
        390 Havelock Road #08-01
        King's Centre, Singapore 169662

        BY E-MAIL

        CustomerService@BachaCoffee.com

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        CONTACT US

        Monday to Friday: 9am - 6pm (Excluding Public Holidays)

        Note: Operating hours may be affected on Eves of Public Holidays.

        BY PHONE
        ONLINE ORDER ENQUIRIES
        +65 6737 7788
        OTHER ENQUIRIES
        +65 6733 7997
        '
        BY WHATSAPP
        CHAT WITH US
        BY E-MAIL
        CustomerService@BachaCoffee.com
        BY MAIL

        Bacha Coffee
        390 Havelock Road #08-01
        King's Centre
        Singapore 169662

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        TYPES OF COFFEE
        VARIETY OF COFFEE
        COFFEE PROCESSING METHOD
        Processing Method determine the variety of tea (i.e., black tea, green tea, white tea, etc.)
        COFFEE GRADING
        Defines the type of leaf harvested to produce a particular type of black tea, the finest being FTGFOP1.
        Predominant Flavours
        SECONDARY FLAVOURS
        Time of Day
        Country of Origin
        GRAND CLASSIC COFFEES
        Sustainable
        Sustainable Text


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